Responsible Gaming at sc999

Our Commitment to Responsible Gaming

At sc999, we believe that gambling should always be a form of entertainment — not a way to generate income, escape personal problems, or compensate for financial pressures. We take our responsibility to Bangladesh players seriously, and that is why we have built a comprehensive suite of responsible gaming tools into the sc999 platform.

We encourage every sc999 player to set personal limits before they start playing, take regular breaks, and use the tools available to them whenever they feel their gambling is no longer fun. If you or someone you care about is experiencing difficulties related to gambling, sc999 urges you to reach out to our 24/7 support team without hesitation.

Responsible Gaming Tools at sc999

sc999 provides the following responsible gaming features to all registered players. To activate any of these tools, contact our customer support team at any time — they are available 24/7.

Setting and Managing Deposit Limits

Deposit limits are one of the most effective tools for managing your gambling budget. sc999 allows every registered player to set a maximum deposit amount for any defined time period. Here is how the sc999 deposit limit system works:

• You may set a daily deposit limit (resets every 24 hours), a weekly deposit limit (resets every 7 days), or a monthly deposit limit (resets every 30 days). You may apply one or more of these simultaneously.
• Deposit limits take effect immediately when you lower them. If you request an increase to an existing limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active — this delay is a deliberate safeguard.
• Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. You cannot bypass a limit by switching payment methods.
• To set or modify your deposit limit, contact sc999 customer support via live chat or email. Our team will process your request within minutes during normal operating hours.

Time-Out and Session Break Features

Sometimes you may want to take a short break from gambling without the permanence of a full self-exclusion. sc999's time-out feature lets you pause your account for a defined period. During a time-out, you will not be able to log in, place bets, or make deposits. Any existing account balance is preserved and will be available when your time-out ends.

• 24-hour time-out: a one-day pause that takes effect immediately upon request and lifts automatically after 24 hours.
• 48-hour time-out: a two-day pause — useful if you feel impulsive after an unexpected loss and want time to regain perspective before returning to the platform.
• 7-day time-out: a week-long break suitable for players who feel they are spending too much time on the sc999 platform and want a structured pause.
• 30-day time-out: a full month away from sc999, giving you substantial time to reflect on your gambling habits and decide whether you want to continue playing when the period ends.

Time-out periods cannot be cancelled early. If you request a 30-day time-out, your account will remain inaccessible for the full 30 days regardless of any subsequent request to end it sooner. This rule exists to protect you.

Self-Exclusion Programme

Self-exclusion is sc999's most powerful responsible gaming tool. It is designed for players who feel that gambling has become a problem and who want a longer-term or permanent break from the sc999 platform. Self-exclusion is a serious commitment and sc999 treats all self-exclusion requests with the highest priority.

• Self-exclusion periods available: 1 week, 1 month, 3 months, 6 months, or indefinite. To request self-exclusion, contact sc999 customer support by email or live chat.
• Once a self-exclusion is active, your sc999 account will be locked immediately. You will not be able to log in, deposit, bet, or claim bonuses for the duration of the exclusion period.
• sc999 will not send you any promotional emails, bonus offers, or marketing communications during your self-exclusion period. Your personal data will be retained in accordance with our Privacy Policy but will not be used for any marketing purpose.
• Self-exclusion periods of 6 months or less have a mandatory 7-day waiting period before they can be lifted. Indefinite self-exclusion requires a minimum exclusion period of 6 months before any request to reactivate the account will be considered.
• Any winnings accumulated in your account prior to a self-exclusion being applied remain accessible and will be available for withdrawal in accordance with the sc999 Terms and Conditions.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. The following warning signs may indicate that gambling is no longer a leisure activity and has begun to affect your wellbeing or the wellbeing of those around you:

• ⚠️Gambling with money set aside for essential expenses such as rent, utilities, food, or school fees for your family.
• ⚠️Feeling the need to gamble with larger and larger amounts to get the same level of excitement or satisfaction.
• ⚠️Chasing losses — continuing to gamble or increasing your bets specifically to try to win back money you have already lost.
• ⚠️Lying to family members, friends, or colleagues about how much time or money you spend gambling on sc999 or any other platform.
• ⚠️Feeling restless, irritable, anxious, or depressed when you are not gambling, or when you are trying to cut down on gambling.
• ⚠️Gambling interfering with your work, studies, relationships, or responsibilities — including missing work shifts or family commitments in Dhaka, Chittagong, or elsewhere in Bangladesh.

If you recognise any of the above signs in yourself or in someone you care about, please do not hesitate to contact sc999 customer support. Our team is trained to provide confidential, non-judgmental guidance and can help you access the responsible gaming tools that are right for your situation.

Tips for Playing Responsibly at sc999

The following practical tips can help you maintain a healthy relationship with gambling and ensure that sc999 stays a source of entertainment rather than stress:

• Set a strict budget before you start playing and treat that budget as the cost of entertainment — exactly as you would budget for a cinema ticket or a meal out. Never gamble money that you need for everyday living expenses.
• Use sc999's deposit limit tools proactively — set a limit that reflects your entertainment budget, not the maximum you could afford to lose in a worst-case scenario.
• Take regular breaks during your sc999 sessions. Step away from the screen, get some fresh air, and return only when you feel refreshed and in control.
• Never gamble when you are under the influence of alcohol, when you are feeling emotionally upset, or when you are under significant financial pressure. These states impair decision-making and increase the risk of impulsive betting.
• Remember that gambling outcomes are determined by RNG (random number generators) — no strategy, system, or pattern can guarantee a win. Every spin, every bet, and every hand is independent of the last.
• Keep gambling in proportion to your other leisure activities. If sc999 is the only entertainment you engage in, that imbalance may itself be a warning sign worth reflecting on.

Age Verification and the 21+ Policy

sc999 enforces a strict minimum age policy. Only players who are 21 years of age or older are permitted to register an account, make deposits, and place bets on the sc999 platform. This policy applies to all players in Bangladesh without exception. During the account registration process, sc999 may request proof of age in the form of a government-issued identification document such as a National ID card or passport. Accounts found to belong to players under the age of 21 will be suspended immediately, any funds may be forfeited, and all personal data will be securely deleted.

If you are a parent or guardian and you suspect that a minor in your household has registered an sc999 account, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will take swift action to close any such account. We also recommend that parents and guardians use device-level parental control software to restrict access to online gambling platforms on shared devices.

Getting Help — Contact sc999 Support

If you feel that gambling is no longer enjoyable, that it is affecting your financial situation, your relationships, or your mental health, please reach out to sc999 customer support immediately. Our team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all Bangladesh public holidays. There is no judgement — we are here to help.

sc999 encourages any player who feels they may have a problem with gambling to seek independent support. Speaking to a trusted friend, family member, doctor, or counsellor is always a positive step. You do not need to face this alone.